Strategic Customer Success Manager

🕒 June 3

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clarium

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Clarium is an AI-powered supply chain platform designed specifically for the healthcare industry. It offers end-to-end visibility and intelligent automation to enhance efficiency for hospitals and their suppliers. With features such as real-time monitoring of inventory levels, automated substitute management, and data-enabled workflow applications, Clarium revolutionizes supply chain management in healthcare, enabling providers to save time and improve patient care.

📋 Description

• Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value. • Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health • Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary • Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth • Conduct regular check-ins, health reviews, and success planning discussions with client teams • Coordinate tactical customer needs while maintaining a strategic view of account success • Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction • Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact • Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans • Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value • Surface and codify customer best practices to strengthen and evolve best practices over time • Ensure customers are realizing measurable operational and business value from Clarium’s platform • Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience • Serve as the voice of the customer internally, translating patterns in adoption, friction, and unmet needs into structured product insights that inform roadmap prioritization. • Provide structured and prioritized customer needs to Product and Engineering to influence roadmap priorities • Partner cross-functionally to improve internal customer success processes as the company scales • Identify and align adoption, expansion, and upsell opportunities in collaboration with Sales • Cultivate customer advocates who can share success stories, enable public case studies, and act as references • Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience) • 5–8 years of experience in customer success, account management, or a SaaS client-facing role • Experience managing relationships with executive-level stakeholders at customer accounts • Experience supporting healthcare, supply chain, or ERP workflows • Experience managing commercial relationships and outcomes • Excellent communication, relationship-building, and organizational skills • Strong problem-solving ability and comfort working cross-functionally • Track record of operating effectively in a fast-paced healthcare technology startup • Comfortable balancing strategic thinking with hands-on execution • Highly proactive with a strong sense of ownership and accountability.

🏖️ Benefits

• Incentive Stock Options proportionate to your salary • Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits. • Unlimited PTO • Top-tier health, vision, and dental benefits • 401K • The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product