Senior Manager, Customer Success – Enterprise

🕒 June 3

🇺🇸 United States – Remote

💵 $160k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Lead the team responsible for Owner’s most valuable and complex customer relationships • Manage and develop Customer Success Managers delivering a high-touch, strategic customer experience • Drive retention, expansion, and measurable business outcomes for enterprise accounts • Lead partnerships with multi-location restaurant brands and franchise groups • Ensure proactive account management, strong stakeholder relationships, and tailored retention and growth strategies • Drive expansion across locations, brands, and services and increase customer lifetime value • Establish best practices and playbooks for managing complex, multi-location customers • Help define how Owner supports high-ARR customers as the company scales • Collaborate with the SVP of Customer Success and cross-functional leaders in Support, Launch, Sales, Product, Operations, and Enablement • Participate in recruiter, hiring manager, case study, cross-functional, and final interviews

🎯 Requirements

• 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software • 3+ years of experience managing Customer Success Managers or Account Managers • Track record of building and developing high-performing teams • Experience managing high-ARR customers with multi-location operations • Experience working with franchises or clients with multiple stakeholders is a plus • Deep commitment to delivering exceptional customer outcomes • Strong analytical skills and ability to interpret customer metrics and translate insights into retention and growth strategies • Excellent verbal and written communication skills • Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively • Highly adaptable leadership in a fast-paced environment with competing priorities • Ability to demonstrate using AI to drive business efficiency • Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus • Open to candidates legally authorized to work in the United States; sponsorship requirements are addressed in the application

🏖️ Benefits

• Generous pre-IPO equity package • Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Extra fun perks