Customer Success Manager

🕒 May 27

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NextPatient

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NextPatient is a company that offers a comprehensive suite of digital solutions aimed at enhancing patient experiences and streamlining operations in healthcare practices. Their offerings include patient self-scheduling, automated waitlist management, smart reminders, digital check-ins, payment solutions, and post-visit reviews. NextPatient integrates with electronic health record (EHR) systems to provide modern, time-saving features that allow patients to manage appointments and payment processes conveniently and securely. Over 6,000 providers trust NextPatient to improve practice efficiency and patient satisfaction.

📋 Description

• Lead new client implementations and guide practices to a successful go-live • Configure NextPatient to match each client’s workflows and goals • Run web-based training sessions and ensure clients feel confident using the platform • Act as the day-to-day point of contact for client questions and support • Proactively reach out to clients with best practices and new feature education • Troubleshoot issues and find practical solutions quickly • Build strong relationships and become a trusted partner to your clients • Gather client feedback and help shape the product roadmap • Help improve internal processes across implementation, support, and account management

🎯 Requirements

• 3–5+ years of experience in customer success, account management, or a similar role • Strong problem-solving skills and attention to detail • Clear, thoughtful communication over email and phone • Ability to manage multiple clients and priorities at once • Curiosity and a desire to deeply understand how things work • A high level of ownership and follow-through • SaaS experience preferred • Healthcare experience is a plus, but not required

🏖️ Benefits

• Freedom to work from home • No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing • Year-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City) • Mid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco) • Health benefits, 401(k) with company match, and equity