Customer Success Consultant

🕒 September 3

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clarivate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Clarivate is a leading global provider of transformative intelligence and comprehensive solutions in the areas of Academia & Government, Intellectual Property, and Life Sciences & Healthcare. The company offers a range of enriched data, insights, analytics, workflow software, and expert services to support research institutions, library services, and intellectual property management. Clarivate's well-known products and services include Web of Science, ProQuest, Ex Libris, and Cortellis, which help drive research excellence, support IP management, and advance innovation in healthcare. Clarivate aims to empower academic institutions, government organizations, corporations, and law firms with the data and insights needed to make informed decisions and foster innovation.

📋 Description

• Support customers in the Eastern territory as a pre- and post-sales consultant, supporting the US academic market • Demonstrate and communicate the value of Clarivate’s portfolio of solutions to the academic and government market • Support Web of Science, Journal Citation Reports, and InCites Benchmarking & Analytics • Build strong customer relationships and provide needs-based solutioning • Serve as a trusted advisor and help customers achieve desired outcomes • Support large renewal defense and post-sales activities • Become a trusted advisor to important customers by building strong relationships • Focus on customer outcomes including adoption, retention, growth, and customer delight • Support renewal defense with bespoke value-based demonstrations, presentations, and documents • Run non-billable onboarding and refresher activities post-implementation • Participate as a presenter or panel member at trade shows, industry events, and client meetings • Prioritize, triage, plan, track, and capture client-related activity • Work in alignment with the Sales team to support renewal strategies • Collaborate with Customer Success Consultants, Customer Success Managers, Digital Education, Product Management, and Marketing • Convey customer needs and success measures • Demonstrate complex solutions and services • Coordinate and schedule private and public webinars about solution enhancements • Make timely decisions proactively under minimal supervision • Analyze complex, high-volume, and contradictory information to solve problems • Manage time and prioritize workload through complex policy, process, and people-related dynamics

🎯 Requirements

• Bachelor’s degree in library information science, Computer/data Science, Sciences or related fields or equivalent relevant work experience • 5+ years of experience in publishing, information science, scientific data, research policy, academic research lifecycle, or sciences and government R&D • Willingness to travel up to 30% to visit customers and attend conferences • Must live within an EST or CST time zone • 5–7+ years of experience in the scholarly research ecosystem • Master’s degree in library information science, Computer/data Science, Sciences or related fields • Experience with working, aggregating or presenting bibliometrics (research evaluation) • Previous experience in solution consulting, or customer education/success • Published academic research and/or public speaking experience in domain area • Additional language fluency speaking Spanish and French

🏖️ Benefits

• Full-time remote position • Flexibility to adjust working hours to various global time zones as needed