Solution Administrator Lead - Oracle ERP Cloud

Job not on LinkedIn

July 16

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🖥️ Administration

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Clayton

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Real Estate • Retail • Transport

Clayton is a diverse home builder focused on offering families and individuals the opportunity for homeownership. The company is heavily invested in improving lives and building a better tomorrow through its dedicated teams and wide range of services across various industries. Clayton operates through six businesses, which include home building, retail, delivery, mortgage, and insurance services. They emphasize a strong, team-oriented company culture that values personal and career development through competitive benefits and dedicated wellness programs.

10,000+ employees

Founded 1956

🏠 Real Estate

🛒 Retail

🚗 Transport

📋 Description

• The Solution Administration Lead is responsible for managing, mentoring, and supporting our Oracle ERP solution admin team. • Defining and implementing proactive processes for supporting the Oracle ERP implementation. • Providing end user support and owning the identity access management process. • Responsible for identifying root cause analysis on issues and identifying trends in support incidents. • Manage support for our Oracle Could Applications for Clayton Homes. • Work closely with Technology Development Teams, Risk Analysts, ETO Engineering Teams and Security to ensure effective support of the Oracle environment. • Represent ERP activities to release engineers to automate deployment and configuration of applications. • Monitor and guarantee uptime of Oracle environments.

🎯 Requirements

• Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals • Excellent analytical problem-solving skills with the ability to think outside of the box • Keen attention to detail, organized, and ability to articulate and document potential solutions • Proven ability to work independently, effectively within time constraints and changing priorities • Is the Primary delegate to see through completion of Business-Critical requests escalated outside of normal processes • Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team members • Leading personnel management, including staff recruitment, performance assessment and training • Proficient in determining underlying causes and relevant system key performance indicators (KPIs) • Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc. • Oversee the responsibilities contained in the Maintenance Runbooks • Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc.

🏖️ Benefits

• Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays. • Quarterly bonus program. • Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women. • Recognized as one of East Tennessee’s top technology workplaces. • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being. • Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course. • Paid Time Off for Volunteer work.