Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ClickView

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

Education • SaaS

ClickView is a comprehensive video learning platform designed for educational institutions, ranging from primary to K-12 schools. The platform focuses on providing high-quality, curriculum-aligned videos to enhance classroom engagement and learning outcomes. It offers tools for teachers to discover, engage with, and understand educational content, ensuring a safe and secure environment for video usage. ClickView also supports governing bodies with centralized control, removing the risk of inappropriate content and providing actionable insights. With seamless integration capabilities, ClickView caters to varied educational needs, making teaching and learning more interactive and efficient.

📋 Description

• Drive customer relationships for a leading educational video platform, and work alongside a high-performing, motivated and sociable team • Oversee a portfolio of schools as the primary contact by developing and maintaining strong relationships with key stakeholders to foster trust and collaboration • Deliver training sessions, workshops, and webinars to educate customers about product features and best practices, ensuring they have the necessary tools for success • Maximise usage within schools by using data and tracking engagement metrics to identify areas for improvement or risk • Ensure successful subscription renewals by proactively building account plans that address client needs and opportunities for growth • Gather customer feedback to relay to product development teams to drive continuous improvements in the product and offerings • Provide regular reports on customer success metrics, progress, and insights to the management team via OKR targets • Work closely with Customer Success and technical teams to address customer inquiries, escalate and resolve product issues, and provide timely support to enhance the customer experience

🎯 Requirements

• Experience in a similar Account Manager or customer success role is highly regarded • Background in Teaching, Education or EdTech is preferable • Comfortable working to revenue targets with the existing customer base • Strong communication and interpersonal skills, with the ability to build rapport with customers • Problem-solving mindset with a customer-centric approach • Ability to manage multiple priorities and work independently • Ability to work autonomously and to take responsibility for the customer journey • Passionate about online learning and education technology

🏖️ Benefits

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴 • Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠 • 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎 • Employee discounts - we offer all employee’s access to a wide range of discounts to support their wellbeing and financial health 💰 • Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇 • Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️ • Generous parental leave policy - we offer 16 week’s full pay 🚼