Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £57k - £64k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HackerOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🔐 Security

🔒 Cybersecurity

💰 $49M Series E on 2022-01

Security • Cybersecurity

HackerOne is a platform that connects businesses with ethical hackers to identify and fix security vulnerabilities. It offers services like bug bounty programs, pentest as a service, continuous security testing, vulnerability disclosure programs, AI safety and security testing, and application and cloud security. HackerOne engages a global community of ethical hackers who help businesses secure their digital assets by finding and addressing vulnerabilities. By leveraging both human and AI resources, HackerOne aims to outmatch cybercriminals and enhance security for various sectors, including automotive, financial services, government, healthcare, and retail. The company also provides educational resources, such as Hacker101, to train and develop the skills of people interested in cybersecurity.

📋 Description

• Apply First Principles Problem Solving to understand customer objectives, identify root causes of challenges, and develop practical solutions that drive successful security program outcomes. • Use Data-Driven Decision Making to analyze program performance, deliver benchmarking and actionable insights, and help customers make informed decisions about their security programs. • Demonstrate AI First thinking by leveraging AI-powered tools to improve productivity, customer engagement, and program delivery while sharing successful practices with teammates. • Practice Change Agility by adapting quickly to evolving customer requirements, security priorities, and platform capabilities while maintaining momentum toward desired outcomes. • Manage a portfolio of customer accounts throughout the customer lifecycle, including onboarding, adoption, renewal, and program expansion. • Serve as the primary liaison between customers and internal teams including Sales, Product, Engineering, Marketing, and Support to ensure customer requirements and milestones are successfully achieved. • Support customer escalations and facilitate resolution of issues, including hacker-customer mediations when necessary, while maintaining clear communication and customer trust. • Deliver executive business reviews, strategic presentations, and customer training sessions that demonstrate the value of HackerOne services and progress toward customer security objectives. • Advocate for customers by gathering feedback, identifying opportunities for product improvement, and contributing to enhancements in the customer experience. • Contribute to the continued refinement and evolution of HackerOne's Customer Success methodologies and best practices.

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Security Services, or a related customer-facing role. • Experience managing customer relationships and driving successful outcomes across multiple accounts simultaneously. • Working knowledge of cybersecurity fundamentals, including vulnerability management, security operations, cloud technologies, and security program management. • Strong project management, communication, presentation, and stakeholder management skills with the ability to communicate technical concepts to both technical and non-technical audiences. • Ability to travel to customers and events on a quarterly basis.

🏖️ Benefits

• Health (medical, vision, dental), life, and disability insurance* • Equity stock options • Retirement plans • Paid public holidays and unlimited PTO • Paid maternity and parental leave • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) • Employee Assistance Program