Customer Success Rep II – Life Sciences

🕒 June 11

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Honeywell

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

📋 Description

• Build strong customer relationships through regular check‑ins, strategic reviews, and proactive engagement. • Develop Customer Success Plans that drive adoption, measurable value, and regulatory‑aligned outcomes. • Monitor customer health, usage trends, and risks while maintaining accurate CRM records and renewal forecasts. • Lead the full renewal cycle, presenting ROI and identifying upsell or expansion opportunities. • Act as the customer advocate by gathering feedback, influencing product improvements, and coordinating cross‑functional support. • Manage inquiries, escalations, and onboarding to ensure smooth adoption and high customer satisfaction.

🎯 Requirements

• Strong experience in Customer Success and SaaS, with a Bachelor's degree in Biology, Healthcare, Marketing, or a related field preferred. • Strong preference for experience within Life Science industry. • Proven track record of building and maintaining strong customer relationships. • Strong problem-solving and negotiation abilities. • Experience working with Salesforce and customer success tools (Gainsight)

🏖️ Benefits

• A culture that fosters inclusion, diversity, and innovation in an international work environment • Market specific training and ongoing personal development. • Experienced leaders to support your professional development