Customer Success Manager

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Volaris Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group is a company focused on acquiring and developing software businesses. They emphasize a long-term commitment to the companies they acquire, providing a supportive environment for local leaders while ensuring they maintain their unique cultures and relationships with customers. With a successful track record of hundreds of acquisitions, Volaris has not sold any of its portfolio companies, showcasing its dedication to fostering growth and innovation within the software industry.

📋 Description

• Build and maintain strong, long-term relationships with customers, ensuring high satisfaction and retention • Serve as a trusted advisor, guiding customers on how to maximise the value of our software • Proactively engage with customers to identify challenges, provide solutions, and drive product usage • Monitor customer engagement health scores, usage data, and feedback to proactively address risks • Collaborate with Sales, Product, and Support teams to ensure seamless customer experience • Advocate for customers internally, influencing product development and enhancements based on feedback • Conduct regular check-ins, business reviews, and training sessions with customers (international travel will be required on a regular basis) • Encourage customer participation in feedback surveys, product workshops, and user group events • Maintain an in-depth awareness of our products, services, industry trends and competitive landscapes • Maintain detailed and up-to-date customer account plans, activities and pipeline in Salesforce and other CRM tools • Identify upsell and expansion opportunities by understanding customer needs and business objectives • Track and manage sales pipeline activity to ensure targets are met • Prepare and deliver sales presentations and product demonstrations • Collaborate with marketing teams to develop campaign strategies and collateral • Prepare accurate sales documentation, quotes, and proposals

🎯 Requirements

• Bachelor’s degree in business, marketing, or a related field • 5+ years’ experience in a Customer Relationships/Account Management role • Passion for building strong customer relationships and delivering value • Ability to recognise revenue opportunities and align customer needs with business growth strategies • Experience analysing customer usage data to identify trends and areas for improvement • Familiarity with distilling, manufacturing, or production processes is a plus • Ability to manage multiple customers, projects, and priorities efficiently • Proficiency in CRM tools (i.e., Salesforce, HubSpot, etc.) • Working knowledge of marketing and sales principles • Excellent written and conversational communication skills • Adept at working with cross-functional teams to exceed customer expectations • Working knowledge of leveraging AI to improve Customer Experience

🏖️ Benefits

• 32 days holiday (including flexible bank holidays), increasing to 34 after 1 year • Life Assurance • Private Healthcare • Generous Discretionary Bonus Scheme • Company Sick Pay • Family Friendly Policies • Paid In Person Social Events