Customer Success Manager

🕒 June 11

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Sonatype

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

💰 $80M Private Equity Round on 2018-09

Cybersecurity • Software • SaaS

Sonatype is a leader in software composition analysis (SCA) and software supply chain management. The company provides solutions to automate software supply chain security, build centralized components, control open source risks, and simplify software bill of materials (SBOM) compliance. Sonatype offers tools such as Nexus Repository, Repository Firewall, Lifecycle, and SBOM Manager, which help developers deliver quality code securely and manage vulnerability risks. Sonatype integrates with numerous tools and languages, supporting dev, security, and ops teams to ensure secure deployments. The company is recognized for its end-to-end software supply chain solutions that leverage artificial intelligence to predict and intercept malicious components, enhancing security across industries such as financial services and technology.

📋 Description

• Engage a portfolio of customers through a scaled engagement model • Use structured lifecycle motions and data signals to prioritize outreach • Accelerate time-to-value, drive adoption and measurable outcomes • Increase renewal confidence, surface growth opportunities with broader account team • Deliver proactive, outcomes-driven guidance • Use GenAI reflexively to improve quality, clarity, and strategic rigor of analysis, planning, and communication

🎯 Requirements

• Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in B2B SaaS. • Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security). • Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations. • Comfort operating in an environment that requires prioritization, focus, and consistent execution across a portfolio. • Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution. • Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution quality and speed.

🏖️ Benefits

• Parental leave • Diversity and inclusion working groups • Flexible working practices