Associate Director, HR Operations – Systems Innovation

November 18

Apply Now

Receive Emails with Similar Jobs

Clinton Health Access Initiative, Inc.

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Non-profit • Pharmaceuticals

Clinton Health Access Initiative, Inc. (CHAI) is a nonprofit global health organization committed to building a world where everyone has access to healthcare. Founded in 2002, CHAI focuses on tackling major health issues like infectious diseases, maternal and child health, and non-communicable diseases through various programs in over 35 countries. By partnering with governments and organizations, CHAI aims to reduce the cost of healthcare, enhance health policies, and improve health systems, ultimately saving lives and fostering a healthier future.

1001 - 5000 employees

Founded 2002

⚕️ Healthcare Insurance

🤝 Non-profit

💊 Pharmaceuticals

📋 Description

• Redesign and standardize employee lifecycle processes to improve efficiency, reduce operational risk, and enhance the employee experience across 40+ countries • Define and implement service-level agreements (SLAs) and process KPIs that enable data-driven performance monitoring and foster a culture of continuous improvement • Lead the transition of manual, fragmented workflows into streamlined, automated, and system-integrated solutions that enhance operational agility • Develop and maintain comprehensive SOPs and process documentation that support global HR operations and ensure compliance • Champion operational excellence through continuous process improvement, identifying inefficiencies and implementing innovative solutions • Provide strategic direction for the development and evolution of HR metrics and reporting that inform leadership decision-making and align with organizational priorities • Transform raw HR data into compelling narratives that connect insights across functions, identify trends, and highlight opportunities for strategic action • Partner with stakeholders to interpret data, uncover patterns, and shape the broader story of CHAI's workforce—from staffing trends to operational efficiency to employee experience • Lead the strategic vision for HR knowledge management systems, ensuring they evolve as intuitive, scalable, and future-ready platforms for information sharing • Provide strategic direction and executive oversight for CHAI's HRIS implementation, ensuring the system supports scalability, compliance, and long-term organizational needs • Directly manage two staff (Senior Manager, HR Systems and Manager, HR Operations), providing coaching, mentorship, and professional development.

🎯 Requirements

• Bachelor's degree and 7+ years of progressive experience in HR operations, process improvement, or organizational transformation • Proven track record leading operational excellence initiatives, including process redesign, automation, and efficiency improvements in complex, multi-country environments • Strong ability to translate data into strategic insights and compelling narratives; experience using data visualization tools (Tableau, Power BI) to tell stories that drive decision-making • Demonstrated success managing knowledge management strategies and tools in large, geographically distributed organizations • Deep understanding of HR lifecycle processes, compliance requirements, and operational best practices across diverse regulatory environments • Excellent project management skills with ability to manage multiple complex initiatives and tight deadlines • Exceptional interpersonal and cross-cultural communication skills; ability to influence and partner effectively with stakeholders at all levels • Strong analytical mindset with experience designing, implementing, and interpreting HR metrics and KPIs • Proven success building and developing diverse, high-performing teams and helping team members grow into more strategic roles.

🏖️ Benefits

• Flexible to a CHAI Program Country pending country leadership approval • Telecommute