Lead Solutions Architect - Customer Success

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April 3

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Cloud Software Group

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Software • Cloud Computing • Technology

Cloud Software Group is a leading cloud solution provider formed from the merger of Citrix and TIBCO. Serving over 100 million users worldwide, this company offers a suite of cloud-based products designed to facilitate remote work across various industries. Cloud Software Group is committed to fostering a diverse and inclusive workplace, emphasizing innovation and growth. The company seeks to empower its team to contribute to the future of work by leveraging diverse experiences and taking calculated risks.

10,000+ employees

📋 Description

• The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients. • The Customer Success Architect (CSA) is tasked with providing technical expertise to our clients as related to Jaspersoft. • Collaborating directly with Jaspersoft customers, guiding their technical enablement and building strong, trusted relationships. • Stay current on all required corporate & Customer Excellence training. • Engage in enablement content development activities that continually modernize, build and expand Jaspersoft’s Digital Library and Community content. • Act as a thought leader and subject matter/product expert across relevant Jaspersoft products. • Provide technical support including planning delivery of success workshops and customer-specific product workshops. • Troubleshoot and resolve general performance issues in collaboration with clients.

🎯 Requirements

• 10+ years experience in software development, solutions architecture, or a related field paired with significant customer interaction experience. • Strong JAVA software development and integration experience. • Object-oriented and web development programming experience in Java, JavaScript and knowledge of open source frameworks (Spring). • Experience with multiple platforms including Windows & Linux. • Experience with cloud & containerized deployments (AWS, Docker, etc) • Experience with web API development and architecture (REST/Microservices). • Experience in relational databases and SQL or PL/SQL. • Experience with HTML/CSS. • Broad awareness of the Jaspersoft capabilities, services, and products. • In-depth knowledge of architecture frameworks and methodologies related to the Jaspersoft product. • Broad knowledge of technology developments and trends. • Proactive analytical expertise and problem-solving approach. • Adept at all aspects of field customer interactions, including presentations, demonstrations, and proof-of-concepts with both business and technical audiences. • Ensure customer needs are fulfilled to promote the use and expansion of Jaspersoft products and services in existing accounts. • The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences. • Outstanding interpersonal and communications skills to maintain strong relationships with customers and colleagues. • Strong written and verbal communication skills that allow you to communicate at all levels of an organization.