Principal Solutions Architect - Customer Success

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August 22

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Cloud Software Group

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Software • Cloud Computing • Technology

Cloud Software Group is a leading cloud solution provider formed from the merger of Citrix and TIBCO. Serving over 100 million users worldwide, this company offers a suite of cloud-based products designed to facilitate remote work across various industries. Cloud Software Group is committed to fostering a diverse and inclusive workplace, emphasizing innovation and growth. The company seeks to empower its team to contribute to the future of work by leveraging diverse experiences and taking calculated risks.

10,000+ employees

📋 Description

• Trust Building - Develop a trusted technical advisor relationship with clients. • Strategy & Execution - Own and deliver cross-functional, high-impact programs: turn strategy into 1–2 year plans, improve processes, solve ambiguous problems with root-cause analysis, and align executives, customers, and vendors. • Expertise & Leadership - Demonstrate deep domain mastery and program leadership; coach and develop teams while delivering quantifiable results on complex, cross-functional initiatives. • Product Knowledge - Act as a thought leader and subject matter/product expert across relevant Jaspersoft products. Perform demonstrations/training/awareness building for new users across customers’ organizations. • Technical Delivery - Works with the client and provides technical support in planning and delivery of success workshops, development and delivery of blueprints for success, capacity planning coaching, engagement scoping and planning, customer-specific product workshops and introductory training, installation & upgrade across architectures (Linux, Windows, AWS, Docker, Clustering, Load Balancing), performance engagements, troubleshooting and resolving general performance issues, in-depth analysis with clients and hardware utilization issues, extended support when covered under standard plans. • Collaboration - Promote sharing with internal functional counterparts and collaborates with CSMs, Support, Engineering and Product Management to assist clients and help influence key feature decisions • Opportunity Upsell - Identifies and communicates up-sell opportunities to CSM to act upon • Digital Library & Community - Proactively participate in the development and ongoing maintenance of the Jaspersoft Digital Library & Community sites by identifying holes, developing new content and refreshing existing content • Reporting - Provides engagement status to the CSM & client and logs both customer and internal activities

🎯 Requirements

• 12+ years of experience in software development, solutions architecture, or a related field with significant customer interaction • Proven program leadership with ability to convert strategy into executable plans at scale; senior program or operations leadership; strong executive communication • Technical aptitude with strong JAVA software development and integration experience; object-oriented and web development programming experience in Java, JavaScript and knowledge of open source frameworks (Spring) • Experience with multiple platforms including Windows & Linux; cloud & containerized deployments (AWS, Docker, etc) • Experience with web API development and architecture (REST/Microservices) • Experience in relational databases and SQL or PL/SQL; HTML/CSS • Broad awareness of the Jaspersoft capabilities, services, and products; knowledge of architecture frameworks and methodologies related to the Jaspersoft product • Proactive analytical expertise and problem-solving approach • Customer Management - Adept at all aspects of field customer interactions, including presentations, demonstrations, and proof-of-concepts with both business and technical audiences • Ensure Customer Success - Ensure customer needs are fulfilled to promote the use and expansion of Jaspersoft products and services in existing accounts • Persuasive Communication - The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences • Communication - Outstanding interpersonal and communications skills to maintain strong relationships with customers and colleagues • Education - A university-level Bachelor's degree in Computer Science, Engineering, or a related technical discipline is required; a Master's degree is a strong plus • Language - Primary: English; French/German/Italian/Spanish/Other language(s) a plus • Travel - Ability to travel occasionally when needed to meet with customers to build stronger relationships