Customer Support Engineer – PWD/PCD

October 27

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CloudWalk, Inc.

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Fintech • Blockchain • Artificial Intelligence

CloudWalk, Inc. is focused on revolutionizing the payments industry by democratizing financial services and empowering entrepreneurs through innovative solutions. Their mission is to create a fair and technologically advanced payment network on Earth and beyond. Utilizing AI and blockchain, CloudWalk offers products such as InfinitePay, a financial platform serving businesses in Brazil, and JIM, an instant payment system in the US. Stratus, their high-performance blockchain, supports global payment networks. CloudWalk emphasizes customer engagement and disruptive economic models to transform how merchants sell and profit.

201 - 500 employees

💳 Fintech

🤖 Artificial Intelligence

💰 $150M Series C on 2021-11

📋 Description

• Engage with customers via chat, email, and phone, delivering excellent support and solutions. • Investigate inquiries and technical issues, diagnosing and resolving customer problems. • Offer alternative solutions aimed at retaining and delighting our customers and clients. • Perform follow-ups and handle callbacks to ensure customer satisfaction at every step.

🎯 Requirements

• Excellent communication skills across multiple channels. • A strong commitment to creating outstanding customer experiences. • Analytical thinking and logical problem-solving abilities. • Ownership mindset, treating each case with responsibility and dedication. • High attention to detail and a willingness to continuously learn and improve. • Fluency in Portuguese. • Upper-intermediate English, mainly for internal communication with our diverse, multinational team. • Basic understanding of prompt engineering and the ability to interact effectively with AI technologies. • Basic knowledge of SQL.

🏖️ Benefits

• Opportunity to grow and learn in a supportive, fast-paced environment. • Fully remote role within a diverse team that balances autonomy with collaboration and innovation.