Vice President, Operations

🕒 Yesterday

🇺🇸 United States – Remote

💵 $275k - $350k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Clover Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

Healthcare • Insurance • Artificial Intelligence

Clover Health is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans. Focused on seniors who have historically lacked access to affordable and high-quality healthcare, Clover aims to provide care sustainably by improving medical outcomes while simultaneously lowering avoidable costs. They leverage a proprietary software platform, the Clover Assistant, to aggregate patient data and offer real-time recommendations to healthcare providers. Their services include affordable Medicare Advantage plans, a home care program, and they manage care for Medicare Advantage members across several U. S. states.

📋 Description

• Own the operating strategy and performance of Clover Care Services across In-Home Care and Clover Care Visit programs • Design the full member journey from outreach and booking through visit preparation, arrival, telehealth access, and follow-up • Build AI into member engagement, scheduling, routing, visit preparation, documentation support, and follow-up coordination • Create an outstanding clinician experience and reduce administrative work • Partner with Product and Technology to develop operational tools, workflows, and product requirements • Run distributed operations including demand forecasting, capacity planning, staffing, scheduling, routing, and deployment • Partner with Clinical leadership to define AI autonomy, human review, monitoring, escalation, and accountability • Establish performance measures and operating reviews covering engagement, visits, follow-up, administrative time, utilization, cost to serve, and care outcomes • Lead and develop the CCS operations team and redesign roles and processes as technology improves • Spend time with field teams, observe home and telehealth visits, and solve operational problems • Establish performance baselines and test AI-enabled workflows within the first 90 days • Operate multiple reliable AI-enabled workflows in production within the first six months • Build a scalable AI-powered practice delivering excellent home and telehealth care with improved outcomes and economics

🎯 Requirements

• Experience building and scaling complex, distributed operations combining technology with real-world service delivery • Demonstrated success improving mobile or field-based workforce productivity, capacity utilization, scheduling, routing, resource allocation, service levels, or cost structure at meaningful scale • Experience using AI and automation to improve service quality, capacity, or cost in reliable daily operations • Strong product and experience judgment • Hands-on experience with AI tools, workflow prototyping, performance evaluation, and collaboration with engineers • Exceptional analytical and systems thinking • Ability to design workflows around human expertise and determine appropriate technology and human-review responsibilities • Strong people leadership, high standards, clear ownership, and leadership development ability • Ability to work in evolving environments and turn ideas into working capabilities quickly • Willingness to spend meaningful time in the field and travel as needed

🏖️ Benefits

• Competitive base salary • Equity opportunities • Performance-based bonus program • 401(k) matching • Regular compensation reviews • Comprehensive medical, dental, and vision coverage • No-Meeting Fridays • Monthly company holidays • Mental health resources • Generous flexible time-off policy • Remote-first culture • Learning programs • Mentorship • Professional development funding • Regular performance feedback and reviews • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Collaboration with global teams • Paid parental leave for all new parents