Complaints Compliance Analyst

🕒 6 days ago

🇺🇸 United States – Remote

💵 $77.5k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚔 Compliance

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Coastal

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💳 Fintech

🤝 B2B

Banking • Fintech • B2B

Coastal is a community bank (Coastal Community Bank) serving the North Puget Sound region that provides personal and business banking products and services. It operates local branches and ATMs while offering checking and savings accounts, home and business loans, treasury management, credit card processing, and online/mobile banking features (including mobile deposit, Zelle, and a mobile app). Coastal also supports embedded finance and fintech partnerships through technology offerings like ZSuite and a CCBX division, emphasizes fraud/security, compliance, and FDIC-insured deposit services (including IntraFi), and markets both consumer and B2B financial solutions.

📋 Description

• Independently draft and review responses to complex complaints from regulatory agencies and customers for Core Bank and CCBX fintech partners • Ensure complaint responses comply with applicable requirements and identify potential regulatory risks • Formulate recommendations and escalate issues internally when necessary • Provide independent and objective challenge to risk management practices • Manage case queues, track aged complaints, and ensure SLA compliance through data-driven interventions • Monitor open complaints daily to ensure responses are submitted before regulatory deadlines • Follow internal processes, procedures, and job aids for accurate and consistent complaint resolution • Assist outside regulators and internal audit teams with requests and maintain thorough documentation • Apply consumer protection regulations including Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z, Reg B, and the Fair Credit Reporting Act

🎯 Requirements

• 3+ years of relevant experience in banking compliance, regulatory risk, or fintech-related complaints handling • 2+ years of experience in complaint management • Strong understanding of consumer financial protection laws and regulatory frameworks in banking and fintech • Bachelor’s degree, or equivalent combination of education and relevant experience • Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, and complex spreadsheets • Intermediate proficiency in PowerPoint, SharePoint, Teams, and Word • Strong analytical and problem-solving skills • Ability to assess risks and recommend corrective actions • Exceptional written and verbal communication skills • Ability to exercise independent judgment and perform complex analytical work independently • Ability to prioritize tasks and manage competing deadlines in a fast-paced environment • Initiative, self-starter attitude, exceptional organizational skills, and high attention to detail and accuracy • Effective collaboration across Compliance, Risk, and Customer Support teams • Experience with Banking-as-a-Service (BaaS) or fintech compliance preferred • Ability to work without employment sponsorship

🏖️ Benefits

• Three competitive medical plan options • Health Savings Account (HSA) with tax advantages and employer contributions when eligible • Flexible Spending Accounts (FSA) for healthcare and dependent care expenses • Dental and vision insurance • Company-paid basic life insurance with optional additional coverage for employees and dependents • Long-term and short-term disability coverage • Supplemental Hospital Indemnity, Accident Insurance, and Critical Illness coverage • 401(k) retirement plan with company matching • Generous vacation and sick leave policies • 11 paid holidays