Technical Support Contractor

October 17

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CoinTracker

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Crypto • Fintech • SaaS

CoinTracker is a comprehensive solution for managing cryptocurrency investments and tax obligations. By seamlessly connecting with over 500 exchanges and wallets, CoinTracker provides an optimized tax report for users in minutes. It is highly regarded for its ease of use, extensive support for cryptocurrencies, and reliable integration with tax software like TurboTax and H&R Block. With features such as automated DeFi detection and portfolio tracking, CoinTracker is an invaluable tool for both novice and experienced crypto investors. The platform ensures secure and efficient management of crypto taxes through robust integrations, real-time tracking, and user-friendly dashboards.

51 - 200 employees

Founded 2017

₿ Crypto

💳 Fintech

☁️ SaaS

💰 $100M Series A on 2022-01

📋 Description

• Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users. • Work directly with users, and customer support team members, to execute the team's goal. • Maintain a customer satisfaction (CSAT) score of at least 85%. • Debug, serve as an escalation point and trend product feedback and/or issues based on interactions. • Work directly with customers, customer support and client managers to troubleshoot complex technical issues. • Work directly with the engineering team to provide feedback on trending issues, inform product development and roadmap planning.

🎯 Requirements

• 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels • Problem Solving • Technical Troubleshooting • Seeks solutions for complex crypto problems, will not rest until there is a clear outcome. • Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity. • Able to identify and diagnose technical issues across wallets, blockchains, and integrations. • Skilled in debugging API errors and reviewing logs. • Familiar with using the browser console, viewing blockchain explorers and SQL. • Able to describe issues in detail for engineers with clear replication steps to accelerate bug resolution. • Effortlessly navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…)

🏖️ Benefits

• Flexible scheduling, including part-time and full-time seasonal roles • Incentive based pay opportunities • Training and internal support provided • Opportunity to work with a mission-driven, global team and grow your crypto tax expertise