Senior Customer Success Manager

🕒 July 16

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoLab Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

CoLab Software is a company focused on improving the design collaboration process for engineering teams. They provide tools that facilitate efficient CAD reviews and automate issue tracking, helping teams design better products faster. CoLab integrates with major PLM and CAD systems and supports a variety of use cases including supplier collaboration, cost reduction, new product development, and design for manufacturability. Their platform, featuring tools such as ReviewAI, enables users to generate feedback, collaborate in real-time, and capture performance data to drive continuous improvement. CoLab aims to streamline design processes, reduce decision-making errors, and enhance product quality.

📋 Description

• Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts • Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact (e.g., time-to-market, rework reduction, margins) • Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors • Build and maintain strategic relationships across customer stakeholders • Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact • Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI • Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value • Drive outcomes with a bias for urgency, balancing quality execution with time-to-value • Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk • Collaborate with Sales on growth strategy, account planning, and renewal execution • Partner with Customer Engineering Advisors and champions to define enablement strategies for driving process change in the context of an engineering organization’s existing workflows and toolsets • Contribute to playbooks, onboarding tools, and scalable CS programs as we grow • Manage risk with urgency and drive accountability across internal teams

🎯 Requirements

• 4-6 years of Customer Success or Account Management in B2B SaaS • Experience working with technical, specialized customer personas • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment • Strong customer storytelling, executive presence, and internal influence • Proven success driving translating adoption to high-impact customer value • Highly organized, proactive, and comfortable managing ambiguity • Willingness to travel up to 25% of the time

🏖️ Benefits

• In-person customer engagement opportunities • Twice annually company Team Week gatherings