Customer Service Supervisor

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November 18

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Colibri Group

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Education • B2B • Finance

Colibri Group is a leader in the field of professional education, dedicated to helping individuals advance and adapt in their careers. The company provides first-class learning experiences tailored to various professions, including real estate, healthcare, financial services, teaching, valuation, and accounting. Colibri Group prides itself on a holistic approach to professional learning, offering engaging educational programs, mentorship opportunities, and resources that align with the interests and goals of its students. Through its programs, Colibri Group empowers millions of professionals to achieve their career objectives and thrive in various industries.

1001 - 5000 employees

📚 Education

🤝 B2B

💸 Finance

📋 Description

• Lead, support, encourage, train, and mentor a team of customer service representatives to deliver a high standard of service. • Uphold Customer Service performance targets by monitoring team member progress and providing regular feedback, helping team develop necessary skills and competencies. • Assist in the development and implementation of Customer Service procedures, policies, and standards. • Work alongside the team, providing technical support and fast-paced critical thinking to anticipate our customer’s current and future needs. • Serve as an escalation point to review, advise, and respond to student issues, further escalating to department managers as needed. • Analyze customer service processes, identifying areas for improvement. • Identify ways to enhance efficiency, reduce response times, and improve customer satisfaction.

🎯 Requirements

• High school diploma or equivalent • 2+ years or more of supervising experience that is specific to manage Customer Service call center teams. • Proficiency in Microsoft Office • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone • Excellent interpersonal, written, and oral communication skills • Strong work ethic and self-motivation with a commitment to succeed both individually and as a team. • Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.

🏖️ Benefits

• Health insurance • Professional development opportunities