Customer Service Representative

🕒 July 29

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Copart

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Copart is a global leader in online car auctions, headquartered in Dallas, Texas. The company specializes in connecting buyers and sellers of vehicles through its innovative VB3 technology platform. Founded in 1982, Copart provides a premier destination for the resale and remarketing of vehicles, which range from salvage to like-new conditions. With operations in multiple countries, it serves a diverse client base, including insurance companies and car dealerships, offering a fully online auto auction experience.

📋 Description

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization. • Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal. • Use the “DeCode This” tool to search VINs and gather the necessary vehicle information. • Stay organized by keeping accurate notes in the system about each vehicle and all interactions. • Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily. • Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate. • Follow all Copart policies and guidelines to ensure quality and consistency in your work. • Help out with other tasks or assist teammates as needed. • Perform other duties as assigned by management.

🎯 Requirements

• Minimum of one year office support experience in a customer service role. • High school diploma or GED • Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages. • Typing speed of 45 WPM and familiarity with basic 10-key. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Strong attention to detail, great problem-solving skills, and the ability to multitask. • A professional virtual appearance with a quiet, distraction-free workspace. • Bilingual skills are a plus. • Must be able to work occasional overtime.

🏖️ Benefits

• Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program • 10 Vacation days per year • 7 Paid Company Holidays • Life and AD&D Insurance • Along with many other employee benefits.