Customer Success Manager, Mid-Market

🕒 July 28

🇺🇸 United States – Remote

💵 $92k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Color

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Color is a healthcare company that operates a Virtual Cancer Clinic delivering oncologist-led clinical care across the entire cancer journey—from prevention, screening, and diagnosis through active treatment and survivorship. Color combines virtual clinical services, at-home screening and testing, and AI tools to expand oncology expertise, speed decision-making, and improve access and outcomes at scale. It partners with employers, health plans, unions, consultants, and public-sector organizations to provide clinically managed cancer care, Expert Medical Opinion, and care coordination focused on earlier detection, faster follow-up, and cost reduction; the company is ASCO-certified and emphasizes measurable clinical and cost outcomes.

📋 Description

• Lead a large book of mid-market clients and serve as the face of Color for client-related needs • Support existing and newly implementing customers at volume and scale • Onboard new clients and coordinate successful launch plans • Develop customized, scaled service and strategic plans based on client needs and goals • Drive enrollment and engagement through marketing campaigns, assets, strategy, and support • Own client NPS and renewal rate; identify and solve issues • Identify, position, and close expansion and upsell opportunities • Build long-term, multi-threaded stakeholder relationships • Convert clients into advocates for references, referrals, case studies, marketing collaborations, and testimonials • Support relationships with benefits consultants and partner vendors • Advise clients on best practices and strategic use of Color’s cancer-care solutions • Manage client issues and escalations with member support, legal, finance, operations, product, and sales • Monitor engagement, performance metrics, program outcomes, and expectations • Conduct regular check-ins and business reviews • Analyze member engagement, program metrics, and outcomes; formulate insights and recommendations • Improve scaled client-serving operations using AI tools • Advocate for clients, resolve concerns, and coordinate internal solutions • Partner with sales, product, and marketing teams • Contribute to client-experience tools, resources, and programs • Share client feedback and improvement opportunities internally

🎯 Requirements

• Minimum 3 years of experience as a client/customer success manager, ideally at a benefits tech company • Deep understanding of employee benefits and digital health; cancer screening or oncology knowledge preferred • Experience in a high-growth or start-up organization • Understanding of scaling, 1:many client management, ambiguity, and fast-paced environments • Ability to manage a flexible, fluctuating client load without compromising service quality • Comfort using AI tools and technology to work efficiently at scale • Experience serving mid-market clients, HR/Total Rewards leaders, executives, and benefits consultants • Experience supporting existing and newly implementing clients simultaneously across a high-volume portfolio • Experience identifying growth opportunities and securing upsells • Excellent messaging, positioning, and presentation skills • Strong bias for action and proactive strategic program execution • Excellent organizational and multitasking skills • Excellent negotiation, collaboration, and listening skills • Analytical skills to interpret data and drive actionable insights • Unrestricted right to work in the United States for any employer

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability benefits • 401k match • Monthly phone and wifi stipend • Annual ergonomic stipend • Generous vacation policy • Paid holidays • Company-wide recharge days • Equal paid parental leave for birthing and non-birthing parents • Free cancer screening and prevention resources for employees and their adult dependents • Competitive salary • Potential eligibility for equity