Compass Experience Labs
B2B • Recruitment • SaaS
Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.
201 - 500 employees
🤝 B2B
🎯 Recruiter
☁️ SaaS
Technical Support Associate
Job not on LinkedIn
June 17
Compass Experience Labs
B2B • Recruitment • SaaS
Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.
201 - 500 employees
🤝 B2B
🎯 Recruiter
☁️ SaaS
📋 Description
• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems. • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Documents incidents and resolutions and provides updates to the knowledge base where applicable • Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.
🎯 Requirements
• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus • Strong technical proficiency in hardware and networking • Good understanding of security best practices in a regulated business. • Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred • Experience in POS troubleshooting is an edge, ALOHA experience is a plus • Exceptional English communication skills (written and spoken)
🏖️ Benefits
• A fully remote work environment • This is currently a contract position, offering competitive wages • Comprehensive training on our products and services. • Career development opportunities, including internal promotions. • A positive and growing work culture that values diversity and inclusivity.
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