Associate Director, Conference Management Operations

🕒 May 28

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Conference Catalysts

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS

Conference Catalysts is a full-service conference and operations management company serving professional associations. They plan and execute in-person, virtual, and hybrid events, provide operations and organizational management, and deliver integrated digital solutions including a fully-managed virtual/hybrid event platform (CONFlux), association websites (CATALYZE/SitePlex), and web/graphic design services. The company focuses on improving communication, operational efficiency, and attendee experience for association clients, and offers marketing, photography, and platform-based tools to support events and organizational needs.

📋 Description

• Maintain ownership of a limited portfolio of complex conferences to stay connected to execution and evolving client needs. • Oversee all aspects of conference delivery including logistics, timelines, budgets, vendor coordination, and onsite operations. • Serve as the team's senior escalation point for conference-related challenges and client needs. • Lead the development, implementation, and ongoing refinement of training programs for the Conference Management unit. • Oversee onboarding and continuous development of staff to ensure consistent skill progression across the unit. • Conduct performance management responsibilities including goal setting, performance evaluations, and development planning. • Ensure team members adhere to company policies, operational standards, and communication expectations. • Conduct final reviews of key deliverables including RFPs, contracts, budgets, and publications. • Identify inefficiencies and implement scalable process improvements across the unit. • Establish and reinforce best practices across all conference management activities. • Communicate updates related to training, systems, and process changes across the unit.

🎯 Requirements

• Bachelor’s degree in Event Management, Hospitality Management, Business Administration, or a related field. • Demonstrated experience managing full life-cycle professional conferences or events, or comparable experience. • Prior experience successfully leading a team and supporting staff development. • Advanced experience working with conference management platforms such as Cvent, ConfTool, or similar systems. • Exceptional project management skills with the ability to oversee multiple concurrent initiatives. • Proficient operating independently while maintaining alignment with leadership priorities. • Exceptional organizational, problem-solving, and decision-making abilities. • Excellent written and verbal communication skills. • Exceptional attention to detail and commitment to quality execution. • Certified Meeting Professional (CMP) certification or equivalent professional certification (desired). • Experience managing complex conferences with large attendance, international components, and multi-day programming (desired).

🏖️ Benefits

• Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts). • Health Flexible Spending Account (FSA) for eligible health & wellness expenses. • 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals). • Uncapped flex time off following the 90-day onboarding period. • 14 paid company holidays. • Voluntary Life and AD&D insurance. • Individual professional development budget. • Annual office discretionary budget. • Annual swag store budget. • Monthly gym membership reimbursement.