Regional Enrollment Support Specialist

🕒 5 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $55.6k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Connect for Health Colorado

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Connect for Health Colorado is the official health insurance marketplace for the state of Colorado, offering residents the opportunity to purchase private health insurance plans. The organization operates an open enrollment period from November 1 to January 15, allowing most Coloradans to sign up for health coverage for the following year. Connect for Health Colorado provides a platform to compare healthcare plans, estimate savings, and determine eligibility for financial assistance through Premium Tax Credits. It also offers resources for special enrollment groups, including young adults, Native Americans, and immigrant families, as well as options for small business owners. The marketplace aims to assist consumers in navigating their health insurance options and accessing necessary coverage with potential financial help to lower monthly premiums.

📋 Description

• Provide technical and enrollment eligibility support for current and potential Marketplace, Colorado Connect, and Medicaid/CHP+ enrollees • Maintain expertise in eligibility, enrollment, and program specifications while providing Assister services • Support customers through account and enrollment assistance, health insurance literacy, and education on federal and state changes • Provide fair, accurate, and impartial information about health coverage options and financial assistance programs • Help individuals and families apply for health coverage and insurance affordability programs and explain plan distinctions • Communicate verification requirements, health insurance literacy information, renewal reminders, and follow-ups • Host and attend community events and workshops • Conduct community outreach and education • Maintain and distribute resource materials to targeted populations and partners • Provide business-to-business education about health coverage options and federal or state changes • Create and maintain referral networks • Develop targeted, localized marketing and outreach efforts • Work closely with the Assistance Network Team to minimize education and enrollment assistance gaps around Summit County

🎯 Requirements

• Colorado resident; local to Summit County preferred • High school education required • Bachelor’s degree preferred • Minimum of 3 years of experience in community coordinating, communications, social services, medical billing, or public service roles, preferably in healthcare or health insurance • Familiarity with Connect for Health Colorado’s mission and customer base preferred • Exceptional interpersonal, problem-solving, and verbal and written communication skills • Knowledge of CBMS, Connect for Health Colorado systems, and individual market eligibility rules • Experience and comfort speaking publicly and presenting to large groups • Ability to drive toward results independently and create and implement programs and systems from scratch • Strong understanding of the healthcare or health insurance industry • Strong project management skills and ability to oversee multiple complex projects with competing deadlines • Ability to assume responsibility and maintain confidentiality • Command of Microsoft Office, including PowerPoint, Word, Excel, and Outlook • Ability to work some non-traditional hours, weekends, and evening events

🏖️ Benefits

• 403(b) plan • Paid time off • Short-term disability • Long-term disability • Life insurance • Various benefits offerings to tailor an individual package • Flexible core office hours • Remote work arrangement