Senior Service Delivery Manager – Software Publisher Services

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🕒 July 5

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

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Connor

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🏢 Enterprise

Compliance • Enterprise

Connor is a consulting firm specializing in compliance services, software advisory, and IT contract optimization. They offer solutions for software asset management, cloud migration, software license preparedness, and governance. Connor is committed to enhancing customer engagement and provides robust solutions to uncover royalty and license non-compliance, manage IT security risks, and optimize technology investments. With a focus on transforming customer engagement and maximizing technology value, they leverage regional expertise to meet diverse market needs across the globe. Their team is dedicated to fostering trust through transparency, authenticity, and comprehensive service offerings.

📋 Description

• Own and build the delivery infrastructure for our Software Publisher Services practice. • Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. • Provide the leadership team with the operational data they need to make informed decisions without being operationally involved. • Foster professional pride in delivery standards and connect people across geographies. • Champion inclusion and professional development as core cultural values. • Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement. • Manage the shared resource pool across regions and assess capability, track availability, and prepare staffing recommendations.

🎯 Requirements

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment. • Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable. • Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones. • Experience managing a shared resource pool or bench model. • International delivery experience across APAC, EMEA, and the Americas. • Experience with delivery tracking tools, dashboards, and reporting systems. • Degree-level education or equivalent professional experience. Relevant certifications in project management, delivery management, or quality frameworks are advantageous (e.g., PMP, PRINCE2, ITIL, Six Sigma, or similar).

🏖️ Benefits

• Flexible working environment • Paid mental health days • Generous vacation package • Competitive compensation