Technical Support Specialist

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September 30

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Contabo

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SaaS

Contabo is a provider of cloud hosting services offering a range of virtual private servers (VPS), dedicated servers, and bare metal servers with a focus on affordability and performance. Known for its fast provisioning and award-winning customer support, Contabo operates globally with data centers in 9 regions and 12 locations. The company emphasizes German quality since 2003 and provides solutions for individuals and businesses seeking efficient and cost-effective cloud computing resources. Notable features include the Contabo API for programmatic access to resources, custom image deployments, and strong emphasis on security.

201 - 500 employees

Founded 2003

☁️ SaaS

📋 Description

• ensure smooth 24/7 operation within the framework of technical 3rd level support • customer support and communication with our customers in English via the ticket system • monitoring and troubleshooting the customer's IT infrastructure • provide technical solutions for customer concerns (compromised servers, managed server tasks, website and server migrations, error analysis on websites) • correct documentation collection, server construction or provisioning • proactive monitoring of the internal infrastructure • installing, configuring and administering servers, networks, applications for customers • opportunity to familiarise yourself with new technologies and professional development through intensive training

🎯 Requirements

• a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector • very good knowledge of administration under Linux (Shell/Terminal) • service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration • English language skills (mandatory, as this is our company language) • Also desirable would be initial knowledge of Bash scripting and basic programming skills • Experience in dealing with databases (SQL) • Sound knowledge of German

🏖️ Benefits

• great freedom for your creative ideas • ongoing professional and personal development opportunities in an innovative and technological environment • Meal vouchers • MultiSportCard • Additional Sick Pay • a comprehensive induction with your colleagues by your side • modern and conveniently located workplaces at our European locations • Remote or hybrid working opportunities with the same technical equipment at home as in the office • flexible working hours for a healthy work-life balance • 30-day vacation by default • the possibility of working in our summer office in Mallorca, as well as from any EU country • an extra day off to get involved in social activities as part of our Volunteer Day • attractive conditions on many products and services through our corporate benefits program • unforgettable moments at our company events and team events