Network Support Engineer – Tier 2

November 7

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $5.5k - $7.5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Continuant

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Telecommunications • SaaS • Enterprise

Continuant is a communications and managed services provider that helps enterprises migrate, integrate, and manage voice, contact center, and audio/video systems. They offer CPaaS (Continuant Connect), UCaaS (Teams Phone, Zoom Phone, Webex Calling, Cisco UC), CCaaS, PBX maintenance and migration, and ITIL-based managed services (Microsoft, Cisco, AV). Continuant focuses on modernizing legacy PBX environments, enabling cloud calling and contact center automation for healthcare, higher education, government, and large enterprises.

201 - 500 employees

Founded 1996

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

📋 Description

• Handle escalated network incidents and service requests from Level-1 support • Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments • Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause • Escalate complex or high-severity issues to Level-3 engineering when required • Maintain accurate ticket updates and documentation in ServiceNow • Support proactive monitoring and alert triage to help prevent customer outages • Update internal knowledge base articles with fixes and troubleshooting steps

🎯 Requirements

• 2–4 years experience in a NOC, TAC, MSP, or similar support environment • Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking • Ability to analyze issues independently and document clear troubleshooting steps • Excellent written and verbal communication in English (customer-facing) • Certifications: Required: CCNA (or equivalent experience), ITIL Foundation • Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs

🏖️ Benefits

• Work with enterprise-scale real-world networks — not lab simulations • Career growth supported through certifications, lab access, and learning opportunities • Stable, growing company with a strong engineering culture • Global team, modern tools, and room to advance into Level-3 / Architecture roles