Senior Director of Platform Adoption

🕒 August 20

🏄 California – Remote

🏄 California – Remote

💵 $150k - $175k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Convoso

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Convoso is a leading sales platform that leverages AI-powered call center dialer software to enhance sales performance. The company focuses on providing robust solutions for outbound and inbound sales, allowing businesses to automate workflows, improve compliance, and increase engagement. By integrating seamlessly with CRM systems, Convoso empowers sales teams to achieve higher conversion rates and meet their growth targets through efficient communication strategies.

📋 Description

• Serve as a senior, trusted point of contact for Convoso's highest-value accounts, providing strategic guidance on business processes and platform utilization. • Partner with Customer Success leadership to triage and support at-risk accounts as a specialized overlay resource. • Audit, redesign, and streamline the implementation and onboarding process end-to-end with Implementation, Product, and Support teams. • Define, implement, and maintain a client health-scoring framework to prioritize intervention and retention efforts. • Analyze onboarding and launch cost drivers and champion automation or process changes to reduce them. • Design and lead an internal enablement / “bench” program to build call-center domain expertise. • Establish success metrics with new clients during onboarding. • Report on NRR, health scores, onboarding velocity, and revenue-growth progress to executive leadership. • Stay close to the front-line support team, identify common support-ticket themes, and use them to train and level up the support team. • Become an expert in chat.convoso.com and use AI to solve issues more efficiently with less reliance on people.

🎯 Requirements

• 8+ years of experience in Customer Success, Client Services, Account Management, or Operations leadership. • Direct experience managing operations within an outbound call center. • Deep understanding of outbound call-center operations, including day-to-day processes, challenges, KPIs, and workflows. • Demonstrated track record of owning and improving retention, NRR, or similar revenue-retention metrics. • Strong process-improvement orientation; experience redesigning onboarding, implementation, or operational workflows. • Excellent executive presence and consultative skills; comfortable advising senior stakeholders at top-tier accounts. • Experience building or improving a client/customer health-scoring framework. • Strong cross-functional collaboration skills, particularly with Customer Success, Implementation, Product, and Support teams. • (Preferred) Experience designing internal coaching, enablement, or “bench” talent-development programs.

🏖️ Benefits

• Competitive compensation package • Stock options • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability • Affordable Vision plan and optional FSA • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave • Your birthday off • 401k program with generous company match • No cost Employee Assistance Program and Travel Assistance • Monthly Gym membership reimbursement • Monthly credits toward food & beverage • Company Outings • On and offsite team building events • Paid training for departments • Apple laptop (most roles) • A team of highly experienced and kind colleagues! • Casual office environment & dress • Daily catered lunches • Fully stocked kitchen (Dietary restriction-friendly) • Happy Hours • On-site Car Wash • Free Parking