Senior Account Manager, Healthcare – Payers

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October 17

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CookUnity

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eCommerce • B2C • Food and Beverage

CookUnity is a meal delivery service offering a wide selection of chef-crafted, gourmet dishes delivered directly to customers' doorsteps. The company collaborates with award-winning chefs to create diverse, restaurant-quality meals that cater to various dietary preferences and lifestyles, such as keto, vegan, paleo, and more. CookUnity focuses on providing convenience and flexibility with options ranging from 4 to 16 meals per week, which can be customized or automatically selected based on the customer's preferences. The meals are delivered fresh, not frozen, ensuring high quality and taste. The company also emphasizes sustainability with its packaging solutions and seeks to reduce waste. CookUnity presents a convenient way to enjoy high-quality meals prepared by top chefs without the hassle of cooking.

501 - 1000 employees

Founded 2015

🛍️ eCommerce

👥 B2C

📋 Description

• Serve as the primary post-sale contact for new healthcare clients • Lead onboarding and implementation of MTM programs, coordinating across internal teams (ops, culinary, tech, customer support) • Develop detailed launch plans, timelines, and training materials tailored to client workflows • Ensure a smooth handoff from AE to AM with full context of client goals and delivery requirements • Manage day-to-day relationships across a portfolio of healthcare clients • Monitor account health, proactively flag risks, and identify opportunities for optimization • Track program performance (e.g. utilization, adherence, satisfaction) and share regular reports • Lead renewal conversations in partnership with AEs, identifying expansion opportunities • Act as the voice of the client internally by partnering closely with ops, product, culinary, and marketing to improve service delivery and customer experience • Help shape playbooks and best practices for onboarding and AM as we scale the healthcare team • Support compliance, billing, and reporting requirements across different payers and programs

🎯 Requirements

• 4–6+ years of experience in client-facing roles within healthcare, digital health, benefits, or food-as-medicine companies • Experience with Medicaid/Medicare required; familiarity with self-insured employer models is a strong plus • Experience leading onboarding and managing strategic accounts with multiple stakeholders • Exceptional project management, communication, and relationship-building skills • Startup mentality: scrappy, proactive, and comfortable building from 0 → 1 • Mission-aligned: passionate about improving health outcomes through food

🏖️ Benefits

• Health Insurance coverage • 401k Plan • We grow, you grow: Stock Options Plan granted on Day 1 • Eligible for a bi-annual performance bonus • Unlimited PTO • 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical • Paid Family leave • Compassionate Leave: 3-5 days each time the need arises • A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly • Wellness perks: access to fitness subsidies to build a healthy lifestyle • Personalized Spanish coach • Awesome opportunity to join a company that is looking to change how we eat and how chefs work!