Coople Switzerland
51 - 200 employees
Since its founding in Zurich in 2009, Coople has developed into Europe's largest digital platform for staff leasing with over 1 million registered employees and 30,000 companies. We place flexible workers for short- and long-term assignments in the areas of healthcare, gastronomy, hotel business, retail, aviation, logistics, events and promotion as well as in the commercial sector.
Customer Support Specialist, German-speaking
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Coople Switzerland
51 - 200 employees
Since its founding in Zurich in 2009, Coople has developed into Europe's largest digital platform for staff leasing with over 1 million registered employees and 30,000 companies. We place flexible workers for short- and long-term assignments in the areas of healthcare, gastronomy, hotel business, retail, aviation, logistics, events and promotion as well as in the commercial sector.
📋 Description
• Respond to customer queries via phone, email and chat in a timely and professional manner • Trouble shoot and resolve customer issues ensuring a positive customer experience • Collaborate with other departments to escalate and resolve complex issues • Management of customer engagement tool • Collection of customer feedback on our platform to support further development by the Product and Marketing teams
🎯 Requirements
• Native-level German both spoken and written is required • Experience in customer service or similar customer-oriented jobs • Digitally savvy, with a clear openness towards using AI tools • Good knowledge of Excel, Powerpoint • Experience of Intercom a plus • Team player with excellent communication skills, and the ability to thrive working in a remote team
🏖️ Benefits
• Occasional travel costs covered for visits to Zürich
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