Support Specialist

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TicketCo

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Venture Round on 2019-01

TicketCo - Only one click away.

📋 Description

• Provide first-class, relation driven support to our customers in the UK and Ireland. • Work closely with clients and the Product Team to troubleshoot and resolve technical issues. • Taking part in the matches, games and important gatherings to make sure everything runs smoothly. • Manage equipment, including testing and ensuring that it is maintained and working efficiently. • Testing of TicketCo's software and reporting any issues found. • Work on internal projects to improve the support team's efficiency • Create a value for customers by providing top of the line consulting. • Master and manage the tools used by the support department and improve communication guidelines based on the feedback received. • Train and maintain AI (artificial intelligence) systems used in Customer Support. • Learn, grow and be up to date with the latest technologies and changes in the ticketing business. • Function as the customer advocate and provide internal feedback on how we can do things better. • Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products. • Travel to help our clients achieve success and join other teams during strategic meetings.

🎯 Requirements

• Strong experience in customer-facing activities • Excellent communication and presentation skills • Ability to work on multiple tasks in a short period of time • Strong empathy for customers and ability to advocate on their behalf • Understanding of value drivers in usage based, transaction based and recurring revenue business models • Analytical and process-oriented mindset • Ability to understand technical solutions • Strong work ethic, with the ability to work independently • Desire for continuous learning and improvement, looking to grow together with the company • SAAS and B2B support related experience • Interest in sport and event industry.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities