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E-Commerce Operations, Customer Service Virtual Assistant

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đź•’ June 24

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20four7VA

51 - 200 employees

Founded 2010

đź’Ľ Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

đź“‹ Description

• Support customer communication, delivery coordination, order administration, reporting, and operational workflows • Respond to customer emails and inquiries • Provide order updates and delivery information • Send personalized customer communications following established templates • Monitor incoming orders from Shopify • Send confirmation and follow-up messages to customers • Coordinate delivery scheduling and booking activities • Prepare weekly operational and finance-related reports • Assist with tax-related administrative documentation

🎯 Requirements

• Prior customer service experience required • Strong Excel and spreadsheet experience required • Administrative support experience preferred • E-commerce experience preferred • Shopify experience preferred but not required • Experience coordinating deliveries, logistics, or operations is a plus • Strong written and verbal English communication skills • Ability to work independently with minimal supervision

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you

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