Senior Manager, IT

🕒 July 27

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CopilotIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Series B on 2024-11

Healthcare • SaaS • Artificial Intelligence

CopilotIQ is an AI-driven healthcare company that provides a remote patient monitoring and clinical engagement platform for people with chronic conditions, primarily diabetes and hypertension. The company combines an AI-powered analytics engine (remoteIQ) with deep longitudinal data — biomarkers, social determinants of health, behavioral data, and medication adherence — to monitor members in real time, provide early warnings, and enable personalized interventions by US-based licensed nurses and clinical teams. CopilotIQ markets its solution to payors (including Medicare Advantage plans) and emphasizes measurable outcomes such as reductions in ER visits, hospitalizations, hypoglycemic and hyperglycemic events, medication reductions, and high retention and engagement metrics. The company also operates under HIPAA privacy practices and offers telemedicine/clinical services through affiliated medical entities.

📋 Description

• Lead IT operations as a working manager for our global team and workforce (US, India), personally handling tickets alongside your team while managing JIRA24/7 help desk coverage and system reliability with a small, service-oriented support team. • Build and maintain robust systems that create process visibility and support both internal reporting and regulatory compliance, leading cross-organizational collaboration on requirements and system architecture • Optimize costs and vendor relationships, assessing software options for maximum value while managing budgets and renewal cycles with stakeholders across the organization • Implement and manage security policies developed collaboratively with internal teams and external partners, including hands-on onboarding/offboarding processes and compliance documentation • Drive process improvements through data analysis, tracking and reporting KPIs, creating self-service tools and automation to reduce support tickets while building reliable systems that keep technology in the background • Collaborate cross-functionally as the primary IT liaison to leadership and external partners, ensuring all teams have the technology support needed for their roles

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required; Master's degree preferred. • 8+ years of IT operations, ideally in technology or startup environments with strong systems orientation and cost-optimization mindset • 2+ years of people management experience leading IT or technical teams. Experience managing remote and/or international teams is strongly preferred. • Technical proficiency in endpoint management (Jamf), identity/access management (Okta), Google Workspace, Jira and modern SaaS ecosystems • Proven ability to architect cost-effective, scalable solutions within resource constraints. • Management and collaboration skills with track record of leading remote teams, fostering service-oriented culture, and working effectively across organizations • Process and compliance experience including documentation, vendor management, and ability to quickly adapt to regulatory requirements in fast-growing companies • Data-driven problem solving with ability to analyze metrics, identify improvement opportunities, and build reliable systems that reduce manual intervention.

🏖️ Benefits

• Health insurance • Professional development opportunities