Systems Enablement Manager

🕒 2 days ago

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Cordance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💳 Fintech

☁️ SaaS

B2B • Fintech • SaaS

Cordance is a young company with a long history, dedicated to partnering with founder-run businesses to provide financial and strategic support for their growth. Leverage their extensive operational expertise and resources, they focus on customized growth journeys for their partners, ensuring that quality, talent, and culture are preserved. Cordance aims to build long-term partnerships geared towards sustainable success.

📋 Description

• Act as the primary systems point of contact for acquired business units through change management and new process implementation • Translate systems and workflows into guidance, training, and documentation for non-technical stakeholders • Run working sessions and office hours to demonstrate tools, answer questions, and troubleshoot • Identify adoption risks and resistance points and address them with business stakeholders • Configure and update Salesforce, HubSpot, NetSuite, and CPQ platforms for acquired business units • Configure objects, fields, workflows, CPQ/pricing rules, and enterprise-standard processes • Identify and resolve configuration gaps, data discrepancies, and process misalignments • Build and maintain playbooks and job aids for onboarding cycles • Support SaaS subscription, hardware, and usage-based billing model integration into NetSuite and CPQ • Collaborate with Finance and Revenue Operations on revenue recognition, billing automation, and reporting • Troubleshoot billing discrepancies caused by integration gaps or configuration mismatches • Use AI tools for root-cause analysis, data mapping, configuration troubleshooting, and documentation • Build AI-assisted training and enablement materials • Share AI-driven methods with Integration and Systems teams • Report to the Integration team and align configuration changes with Data and Systems architecture and governance standards • Partner with Finance, Sales Ops, IT, and Business Development stakeholders • Communicate systems changes, enablement progress, and risks to technical and non-technical audiences

🎯 Requirements

• Demonstrated ability to work directly with business stakeholders through change management and process adoption • Strong engagement presence to drive adoption and partnership with businesses • 3–6+ years of hands-on experience administering Salesforce and HubSpot in a commercial or operations environment, including direct configuration changes • Demonstrated NetSuite administration experience, including financial module configuration and data management • Proven experience with CPQ platforms such as Salesforce CPQ, DealHub, or Zuora CPQ, including product setup, pricing rules, and quote-to-cash workflows • Experience supporting or managing SaaS/subscription, physical hardware, and usage/consumption-based billing models • Strong analytical and problem-solving skills for diagnosing complex systems issues and delivering hands-on fixes • Active AI-first practitioner comfortable using ChatGPT, Claude, Copilot, or equivalent AI tools in daily workflow • Excellent communication skills and ability to translate systems and process changes for non-technical audiences • Final candidate must be able to pass a background check • Preferred: experience supporting M&A integration or business onboarding in a multi-entity environment • Preferred: customer- or business-facing enablement, training, or change management experience • Preferred: familiarity with MuleSoft, Boomi, Workato, or Zapier • Preferred: exposure to data governance frameworks and master data management • Preferred: Salesforce Administrator or Advanced Administrator certification • Preferred: NetSuite Suite Foundation or Administrator certification

🏖️ Benefits

• Comprehensive health coverage beginning on the first day of employment • 401K plan (US) with employer matching: 1:1 for the first 3% and 0.5:1 for the next 2%; pre-tax and Roth options; eligible after 90 days; immediately vested • Flexible, uncapped paid time off • 12 weeks paid parental leave for all employees • $75 USD monthly phone and internet stipend for remote workers • Generous holiday schedule