Implementation Manager

🕒 September 23

🇺🇸 United States – Remote

💵 $96.2k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Counterpart Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Counterpart Health is an AI-powered physician enablement platform that delivers data-driven, point-of-care insights to support value-based care. Incubated at Clover Health as Clover Assistant, its proprietary machine-learning models ingest data from 100+ sources, integrate with EHRs, and surface prioritized clinical actions to improve post‑hospitalization follow-up, quality (HEDIS) performance, and cost/risk management for payors, ACOs, and primary care practices. The company offers web-based SaaS integrations, flexible partnership models for value‑based care transformation, and patented ML technologies for diagnosis and medication management.

📋 Description

• Lead customer-facing implementations of Counterpart Assistant for new provider practices and TINs • Own customer relationships from project kickoff through post-go-live steady state • Lead end-to-end project plans for multiple concurrent implementations • Align internal and customer teams on scope, timelines, and status • Partner with account management, support, product, and engineering to unblock issues and coordinate handoffs • Surface risks, drive resolutions, and ensure launches meet target dates and quality standards • Monitor and address potential integration issues with product and engineering • Define and refine implementation playbooks, tooling, and templates • Capture customer feedback and channel implementation pain points to internal teams • Improve time-to-launch, implementation quality, and customer satisfaction

🎯 Requirements

• 5-8 years of experience leading technical product implementations in a customer-facing role • Strong track record of on-time, high-quality launches • Experience running multiple implementations in parallel • 2+ years of experience in healthcare technology implementations working with provider practices • Ideally, experience with EHR standard integrations • Exceptional customer-facing skills with providers, office managers, and clinical leads • Expert project management skills • Strong technical judgment • Ability to diagnose potential integration issues and project scope creep • Strong written and verbal communication skills • Ability to document project status and potential risks • Process improvement experience • Ability to lead through influence, align stakeholders, resolve conflict, and drive accountability

🏖️ Benefits

• Competitive base salary • Equity opportunities • Performance-based bonus program • 401(k) matching • Regular compensation reviews • Comprehensive medical, dental, and vision coverage • No-Meeting Fridays • Monthly company holidays • Mental health resources • Generous flexible time-off policy • Remote-first culture supporting collaboration and flexibility • Learning programs • Mentorship • Professional development funding • Regular performance feedback and reviews • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone and internet stipend • Collaboration with global teams • Paid parental leave for all new parents