VP, Value Assurance

Job not on LinkedIn

November 3

Apply Now

Receive Emails with Similar Jobs

Coupa Software

WebsiteLinkedInAll Job Openings

SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

📋 Description

• The Vice President, Value Assurance is a critical executive leadership role responsible for mobilizing cross-functional resources to ensure that every Coupa customer realizes and sustains the maximum financial and operational value from their investment. • This leader acts as the escalation point for high-stakes, at-risk customer relationships where the customer's perceived value and return on investment is compromised. • Reporting to the SVP, Customer Success, this role directly impacts revenue retention and growth, customer loyalty, and Coupa's reputation as a strategic partner in Autonomous Spend Management.

🎯 Requirements

• 10+ years of direct customer-facing leadership experience in Customer Success, Account Management, or Professional Services within an enterprise SaaS environment. • 5+ years of experience in building, leading, and inspiring teams of seasoned, senior individuals to achieve exceptional results and drive continuous improvement. • Proven track record of managing and resolving multi-million-dollar, C-suite-level escalations, resulting in successful contract renewal or expansion. • Expertise in bringing structure to complex situations, applying a systems thinking approach and designing processes to support scale and repeatability. • Deep understanding of financial and performance metrics critical to the Coupa customer base (e.g., procurement, supply chain, cash flow, gross margin, NRR/GRR). • Exceptional executive communication, negotiation, and influencing skills, with the ability to navigate complex organizational dynamics both internally and externally.

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.