Customer Success Manager

🕒 February 19

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Coverflex

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🏢 Enterprise

🧘 Wellness

💰 Series A on 2023-02

HR Tech • Enterprise • Wellness

Coverflex is a company that offers a fully remote work environment with a strong emphasis on building a unique and diverse team culture. They provide a range of employee benefits including health insurance, competitive compensation with stock options, and significant budgets for personal and professional development. Coverflex also focuses on transparency, integrity, and maintaining a positive work-life balance, offering generous time off policies and remote work budgets. They are recognized as a top employer and are committed to equal opportunity employment.

📋 Description

• Manage a defined portfolio of customers and ensure they stay, grow, and succeed with Coverflex • Move accounts from reactive support to structured, proactive Customer Success • Drive retention, product adoption, and expansion • Build strong relationships with key stakeholders • Identify and progress expansion opportunities

🎯 Requirements

• 3+ years of B2B SaaS Customer Success experience • Comfortable managing high-volume portfolios with clear prioritisation • Strong execution mindset: you ship, follow up, and close loops • Comfortable working with data, processes, and metrics • Strong written communication skills • Fluent in Portuguese and comfortable working in English

🏖️ Benefits

• Competitive and flexible compensation including Coverflex card and stock options • Health Insurance plans, with option to add family members and update conditions • 25 paid vacation days + 3 caring days per year for side projects • €500 onboarding budget for workstation setup • €2,000 yearly budget for professional development and remote work enablement • Family friendly benefits including additional paid weeks for Parental Leave