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• Provide administrative and financial support to Adult Social Services • Support administration of financial and business support systems • Set up, maintain, and amend payments to care providers • Set up, maintain, and amend service user charges and billing arrangements • Monitor income and expenditure relating to care services • Support debt recovery processes where required • Prepare and issue contracts and contract variations to service providers • Complete checks on financial assessments and reassessments • Answer incoming calls and emails from service users, providers, and stakeholders • Respond to queries from Case Managers and service users • Maintain and update databases and computerised record systems • Produce standard letters and correspondence • Maintain spreadsheets and financial records • Liaise with providers, agencies, and partner organisations • Produce statistical and performance information as required • Support training and development activities within the team • Ensure compliance with safeguarding, equality, health and safety, and data protection requirements
• Previous Administrative or Clerical experience • Experience working with financial information and records • Experience maintaining spreadsheets and databases • Experience processing payments, invoices, or financial transactions • Experience working in a customer service environment • Experience handling telephone and email enquiries • Experience working in a busy office environment • Strong data entry and record management experience • Experience using Microsoft Word and Excel • Good attention to detail and accuracy • Ability to work effectively as part of a team • Good standard of education including literacy and numeracy skills • Strong Microsoft Word and Excel skills • Right to Work in the UK • 37 hours per week availability
• Fully remote role • Bi-weekly payment schedule
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