Technical Support Representative

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February 16

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CrewBloom

WebsiteLinkedInAll Job Openings

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. • Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems. • Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook. • Troubleshoot hardware issues including hard drives, RAM, and power supplies. • Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes. • Set up and troubleshoot printers on WiFi connections and resolve printer driver issues. • Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers. • Utilize sales skills to upsell support packages post-service resolution. • Maintain organization, punctuality, and reliability as core professional attributes.

🎯 Requirements

• Proficient in troubleshooting Mac and Windows operating systems. • Skilled in resolving a broad spectrum of technical issues. • Strong sales acumen with experience in upselling products and services. • Excellent communication and documentation skills. • Proven track record of dependability and adherence to schedules. • Ability to work full-time hours with availability on weekends. • At least 15mbps for main internet and at least 10mbps for backup • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup • Note: Back-ups should still be able to function when there is a power interruption • A webcam • Noise-canceling USB Headset • Quiet, Dedicated Home Office • Smartphone

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.