Senior Technical Support Engineer

October 24

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Cribl

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SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

501 - 1000 employees

Founded 2017

☁️ SaaS

📋 Description

• Develop a deep technical understanding of Cribl Stream and our other products. • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. • This position will require stand-by, on-call, or off-hours duties.

🎯 Requirements

• BS degree in Computer Science or similar degree, or equivalent work experience. • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. • Passionate about working on complex technical issues. • Expert-level troubleshooting, problem-solving skills, and critical thinking. • Excellent client-facing skills, excellent written and verbal communication skills. • Experience with Linux, AWS, Azure, and Networking. • Top Secret Security clearance • Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies • Bonus Points/Preferred Qualifications: Regex and JavaScript experience is a Plus

🏖️ Benefits

• health, dental, vision insurance • short-term disability • life insurance • paid holidays • paid time off • fertility treatment benefit • 401(k) • equity • eligibility for a discretionary company-wide bonus