CrossCountry Mortgage, LLC
Finance
CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.
5001 - 10000 employees
💸 Finance
💰 $400M Debt Financing on 2021-11
Loan Support Administrator
Job not on LinkedIn
November 19
CrossCountry Mortgage, LLC
Finance
CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.
5001 - 10000 employees
💸 Finance
💰 $400M Debt Financing on 2021-11
📋 Description
• Answer inbound phone calls coming into the Loan Support team and log the cases in the internal ticketing system accordingly. • Provide daily loan level support for all company employees via an internal ticketing system, by answering inbound phone calls, email, and in-person questions for company systems and software. • Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters, and others on the usage of loan origination systems and services. • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. • Perform loan level administrative tasks within the loan origination system. • Track tasks, activities, and time spent within the ticketing system. • Collaborate among team members and work effectively in a team.
🎯 Requirements
• Associate’s degree or equivalent combination of education/experience, preferred. • Minimum 2 years’ experience providing direct support and/or customer service to internal employees or customers. • 1-2 years’ experience working in a production role (Loan Processor, Loan Officer, Loan Officer Assistant, Closer, Funder, Disclosure Desk, or Underwriter) in the mortgage industry. • Experience using Encompass360 Banker’s Edition in a production role, preferred. • Experience utilizing a ticketing system to handle support questions, preferred. • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. • Excellent customer service and communication skills. • Proficient in Microsoft Word, Excel, Outlook.
🏖️ Benefits
• medical • dental • vision • 401K • company-provided short-term disability • employee assistance program • wellness program
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