Mortgage Sales Associate

🕒 July 10

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Deliver an exceptional borrower experience by supporting the mortgage loan process from initial prequalification through closing • Perform income and financial analysis • Prepare and issue required loan disclosures • Review documentation for completeness and accuracy • Coordinate the timely submission of loan files to processing • Manage a pipeline of loans, monitor milestones and outstanding conditions • Serve as a key point of contact for borrowers and business partners throughout the loan process • Assist with borrower prequalification and collection of initial loan documentation • Calculate and analyze borrower income to determine loan eligibility • Run Desktop Underwriter (DU) and review findings for accuracy and completeness • Schedule and coordinate communications with borrowers, real estate agents, referral partners, and other stakeholders on behalf of the Branch Manager • Support the loan process from contract through closing, ensuring established milestones are met • Review mortgage loan applications, disclosures, supporting documentation, and loan files for completeness, accuracy, and compliance • Create and distribute disclosure, re-disclosure, appraisal, and property valuation packages • Communicate with borrowers and other parties to obtain, clarify, and follow up on required information and documentation • Monitor and manage the loan pipeline by tracking outstanding conditions, documentation, and loan milestones to support timely processing and closing • Identify missing or deficient loan file documentation and communicate findings to the Loan Officer and/or Loan Processor for resolution • Coordinate with borrowers, title companies, processors, underwriters, and other stakeholders to facilitate smooth loan closings • Maintain accurate loan records and ensure compliance with CCM policies and applicable regulatory requirements • Provide administrative, operational, clerical, and customer service support to Branch Managers and lending staff as needed • Collaborate with management and team members to support various stages of the mortgage origination and processing workflow • Assist in managing a pipeline that may include conventional, non-QM, FHA, VA, USDA, renovation, and reverse mortgage loan products

🎯 Requirements

• High School Diploma, General Equivalency Diploma (GED), or equivalent • 3+ years of residential mortgage processing experience • Underwriting experience, preferred • Experience using CRM and marketing automation tools, preferred • Willingness to pursue mortgage industry licensing as career responsibilities evolve • Knowledge of mortgage industry systems and software, including Desktop Underwriter (DU) and Loan Product Advisor (LPA) • Excellent communication and customer service skills • Excellent prioritization and time management skills • Proficiency in Microsoft Office Suite • Fluency in the languages of Spanish and English, a plus

🏖️ Benefits

• Medical, dental, and vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program