Operations Solutions UAT Specialist

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Serve as the main point of contact for testing-related communications between the IT team, stakeholders, and third-party vendors • Prepare test plans for assigned technical updates • Create test cases for relevant scenarios to validate system functionality • Prepare User Acceptance Testing (UAT) Forms summarizing testing results, issues, and improvement recommendations • Complete UAT within Service Level Agreements (SLA) • Identify, document, and track defects, issues, and enhancement requests using JIRA • Gather feedback from stakeholders and cross-functional teams to ensure business and user requirements are met • Provide status updates to project managers and stakeholders on testing progress and outcomes • Participate in cross-functional meetings to align on project goals and timelines • Assess change impacts and create company communications • Collaborate with the training department on company announcements, SOPs, and workflows • Demonstrate updates and communications on calls and participate in meetings • Validate implemented changes in production • Work with operations departments to identify process improvement opportunities • Assist with materials and documents for audits and reviews • Perform other duties as assigned

🎯 Requirements

• 4+ years’ experience in the mortgage industry • Encompass LOS experience • Knowledge of the overall mortgage workflow • Knowledge of all agency guidelines • Knowledge of compliance and disclosure requirements • JIRA experience, a plus • Proficient in Microsoft Office suite (Word, Excel, and Outlook) • Excellent prioritization, organization, and time management skills • Excellent conflict management, teamwork and negotiation skills

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package