SVP – Corporate Processing

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November 25

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CrossCountry Mortgage, LLC

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Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

📋 Description

• Provide executive leadership and strategic direction for all Corporate Processing departments, ensuring alignment with company goals, operational excellence, and compliance standards. • Oversee and support the Corporate Processing Management, providing guidance, performance management, and mentorship to ensure consistency and efficiency across all processing teams. • Establish and monitor companywide processing KPIs (quality, turn times, productivity, and SLA adherence), and develop action plans with VPs/Managers to maintain or exceed performance goals. • Drive standardization and best practices across all corporate processing functions to ensure consistent borrower experience and operational efficiency. • Collaborate cross-functionally with Closing, Underwriting, Secondary, Servicing, Training, and Compliance leadership to ensure smooth loan flow and resolution of pipeline or suspense issues. • Oversee regulatory compliance and risk management across all processing units, ensuring adherence to RESPA, TILA, HMDA, Reg. B, and other federal/state mortgage regulations. • Lead strategic initiatives to optimize technology utilization, streamline processes, and improve scalability within Corporate Processing. • Partner with Corporate Loan Support, Onboarding, and Training leadership to identify and address structural and training needs across departments. • Review departmental structures and resource allocation, recommending and implementing improvements that drive performance and cost efficiency. • Foster a culture of accountability, professional development, and collaboration among processing leadership and staff. • Represent Corporate Processing leadership in executive meetings, providing insights, updates, and recommendations to senior management. • Oversee team’s file quality and turn times to meet company SLA requirements. • Respond to e-mails, and/or phone calls within company SLA requirements. • Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations).

🎯 Requirements

• High School Diploma or Equivalent, required. • Minimum of 10 years’ residential mortgage processing management experience required. • Knowledge of RESPA guidelines and all mortgage and consumer lending regulations. • In depth understanding of all aspects of the loan process as it pertains to origination and processing. • Previous experience with Encompass, preferred. • Excellent math and analytical skills. • Up to 10% travel required.

🏖️ Benefits

• medical • dental • vision • 401K • company-provided short-term disability • employee assistance program • wellness program