Senior Language Services Manager – 12 month Fixed-Term Contract

🕒 May 21

🏢🏡 London – Hybrid

💵 £44.1k - £50.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Croud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🤝 B2B

📱 Media

💰 Private Equity Round on 2019-11

B2B • Marketing • Media

Croud is a global, full-service digital agency that helps businesses drive sustainable growth in the new world of marketing. Founded in 2011, the agency combines a team of over 500 in-house digital experts with a global network of marketing specialists to deliver brand planning, strategy, integrated media, social, creative, and data-driven solutions. Croud's agile and scalable model enables them to deeply understand client needs and deliver incremental growth. Part of the Croud Group, Croud partners with leading global brands such as Audible, Vans, IWG, and AllSaints, aiming to unlock potential and make a positive impact on people, planet, and communities through their innovative approach.

📋 Description

• Manage localisation, content creation, subtitling, voiceover, and dubbing projects end-to-end • Scope projects with internal teams and external clients, including commercials and project planning • Set, manage, and communicate timelines, budgets, margins, and delivery expectations • Lead quality assurance processes and resolve language or technical quality issues • Coordinate cross-functional projects with teams including SEO, PPC, and Social • Manage and support freelance linguists (Croudies), including onboarding, feedback, performance reviews, and recruitment support • Act as a primary client contact, leading calls, providing updates, and maintaining strong client relationships • Monitor project performance, client satisfaction, and localised content quality, implementing improvements where needed • Drive adoption of localisation technology and contribute to process optimisation, best practices, and operational efficiency • Support strategic initiatives, pitches, and business development activity for the Language Services team • Share industry insights and contribute to the overall Language Services strategy while embodying company values of passion, imagination, and integrity

🎯 Requirements

• A relevant Project Manager qualification / marketing qualification • Experience and or knowledge of working across a variety of digital marketing channels • Experience with CAT tools, preferentially Phrase (formerly Memsource) • Demonstrable in-depth experience in project management • A self starter able to demonstrate innovation and initiative • Numerically confident with strong analytical skills • Highly organised multi-tasker with impeccable attention to detail • Excellent communication, organisation, and presentation skills is ideal • Proven ability to influence, persuade and negotiate

🏖️ Benefits

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years • 25 days holiday a year • Discretionary annual performance based incentive • Sale commission • Recruitment referrals bonus • Health & Wellbeing contribution • 2 Recharge Days each holiday year • Ride to Work scheme • Railcard Season Ticket loan • Home office chair and home office screen • Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee • Weekly treat: Enjoy a complimentary lunch on us every week • Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave • Life insurance and income protection • Medical Cash Plan • Pension • Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) • Peer to peer recognition scheme 'bonusly' • Team off-sites/regular socials • Year-round holiday parties • Flexible working options