NetSuite Support Administrator

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Provide support for resolution of business service requests and incidents • Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications • Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis • Make decisions quickly, often with limited information, based on a solid understanding of finance process policies and best practices • Identify tech support problem areas for improvement and, if warranted, implement corrective actions • Drive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environment • Support management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements • Ensure service levels are met and measure performance against them • Support adoption of best practices through the entire IT Business Applications support process • Maintain knowledge base of supported systems functionality, customization and integration

🎯 Requirements

• Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting) • 5 + years of Experience on NetSuite application • Experience with Finance processes and NetSuite features including Financials, GL, AR, AP, Advanced Revenue Management (ARM) • Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments • Solid technical background with an ability to give instructions to a non-technical audience • Customer-service oriented with a problem-solving attitude • Excellent written and verbal communications skills

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe