Senior Operational DevOps Engineer

November 11

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Experience in troubleshooting and resolving complex issues related to infrastructure, installation, configuration, deployment release and promotion processes ,procedures and application performance • Collaborate closely with development and QA teams to support product installation and configuration • Collaboration with others in Operations and development teams to triage software application issues within multiple time zones to ensure fast turnaround times on incident management and resolution • Conduct incident management post-mortem analysis, and implement preventive measures to mitigate future incidents. • Implement automation initiatives to streamline deployment, monitoring, and maintenance processes and tools . • Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime. • Manage the installation, configuration and upgrade of third party products and open source solutions • Ability to develop and propose alternative approaches or strategies to address identified gaps and improve overall performance. • Participate in discussions for implementation of recommended solutions, ensuring seamless integration with existing systems and processes • Provide support to team members on best practices for solution improvement and innovation to ensure effective collaboration and high performance • Schedule and Participate in the Operations on-call 24 x7 rotation schedule • When needed, active participation in critical problem resolution outside of typical working hours

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field. • Minimum 8 - 10 years’ experience with development and release processes • AWS certification is preferred but not required

🏖️ Benefits

• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.