Director, Engineering

🕒 May 22

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the vision, roadmap, and execution for Customer.io's billing platform • Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals • Make build-vs-buy decisions with conviction • Mentor and develop engineering managers and senior technical leaders • Drive a culture of accountability, transparency, and continuous improvement • Leverage AI tools to accelerate team velocity

🎯 Requirements

• 12+ years of software engineering experience, with 8+ years leading engineering teams • At least 4+ years managing engineering managers and/or directors • Proven track record of taking complex, custom platform initiatives from zero-to-one at a SaaS or marketplace company • Deep understanding of SaaS software architecture, cloud-native infrastructure • Experience in domains requiring real platform complexity • Ability to translate technical complexity into clear strategy • Strong track record building high-performing teams • Demonstrated AI-native leadership • Comfort operating in ambiguity and making difficult tradeoffs between competing priorities

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget