Implementation Engineer – Data & Integrations

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🕒 March 31

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CustomerSuccessBox

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💰 $1M Seed Round on 2018-03

CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses.

📋 Description

• Understand Customer Operations Tech Stack. • Handhold customer in syncing all the data sources with CSB. • Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics). • Understand the business requirement as to prioritise data sources and objects. • Conduct workshops with customers to break the requirement in smaller & achievable format. • Create an implementation framework to capture and decide what are all the data that is required. • Plan meetings with customers & their developers to understand how their data is structured. • Consult them the best practices of sending that data to CSB. • Resolve customer issues, with or without collaboration with other teams; • Build strong customer relationships by maintaining high levels of engagement and communication. • Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation. • Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools. • Pass Feedback to Product Management. • Work with the Support & CustomerSuccess team to coordinate and prioritise open items.

🎯 Requirements

• 1+ year of experience as an implementation manager at any B2B SaaS business or did a technical Support role. • 1+ year of Data ops or Sales ops role and now want to take it to the next level. • Integrated and implemented multiple SaaS systems. • 1+ experience of working with APIs/JS and/or other analytics platforms such as Segment, Mixpanel, Google Analytics to track product usage. • Is hands on with BI tools. (good to have) • Either Implemented or administered or were involved in technical evaluation of a Customer Success / CRM / Billing / Support technology platform. • Has an understanding of the B2B SaaS ecosystem & tools usually companies use. • Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with. • Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology

🏖️ Benefits

• Among the best in the industry • Cash • Incentives