Customer Quality Liaison

Job not on LinkedIn

🕒 July 1

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Commercial Vehicle Group, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

🚘 Automotive

🏭 Manufacturing

🏗️ Construction

Automotive • Manufacturing • Construction

Commercial Vehicle Group, Inc. is a leading supplier of electric vehicle assemblies, electrical wire harnesses, seating systems, mechanical assemblies, and plastic products, catering to the ecommerce, transportation, industrial, and recreational vehicle markets. The company has established a strong presence in the commercial truck market while evolving its offerings to support the growing demand for electric vehicles, promoting innovation and sustainability in the industry.

📋 Description

• Serve as the primary interface between the manufacturing facility and key OEM customers on all quality-related matters. • Manage customer quality concerns from initial containment through root cause resolution. • Ensure deliverables meet or exceed customer quality requirements. • Build trusted relationships with customer quality representatives. • Facilitate regular customer quality review meetings, scorecards, and performance updates. • Maintain and grow relationships with customer supplier quality engineers (SQEs) and quality leadership. • Proactively communicate quality performance trends, risks, and improvement initiatives to customer stakeholders. • Work with CVG Manager for Complaint Management Process. • Support 8D, 5-Why, Fishbone, and Is/Is Not analysis for customer-reported nonconformances. • Coordinate cross-functional teams including Engineering, Production, and Supply Chain to resolve quality Issues. • Ensure corrective actions are validated, sustained, and documented to prevent recurrence. • Monitor and report on key quality metrics: PPM, warranty returns, customer scorecards, and internal defect rates. • Participate in customer audits, layered process audits (LPA), and plant walkthrough readiness. • Partner with DTNA & CVG to identify and contain in-process quality issues as needed. • Support new product launches with special focus on customer-identified critical and significant characteristics. • Champion a culture of quality and continuous improvement. • Prepare and deliver weekly/monthly quality reports for CVG Manager & DTNA. • Maintain accurate records in the quality management system (QMS) and customer-specific portals. • Track open corrective action items to closure with documented evidence.

🎯 Requirements

• Bachelor's degree in Engineering, Manufacturing, Quality Management, or related technical field; equivalent experience considered • 3+ years of quality engineering or quality liaison experience in a Tier 1 or Tier 2 automotive/commercial vehicle manufacturing environment • Working knowledge of IATF 16949, ISO 9001, and customer-specific requirements (CSRs) • Proven ability to read and interpret engineering drawings, GD&T, and component specifications • Strong data analysis skills; proficient in Excel, Minitab, or equivalent statistical tools • Excellent written and verbal communication skills with demonstrated experience in customer-facing roles • Preferred Qualifications: Experience supporting OEM customers such as PACCAR, Daimler Trucks, Navistar, or Volvo/Mack; ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt; Hands-on experience with 8D, APQP, PPAP, FMEA, control plans, and MSA; Familiarity with commercial vehicle seating, chassis, cab, or structural component manufacturing; Experience with Lean Manufacturing tools: VSM, kaizen, 5S, OEE, takt time; Bilingual English/Spanish a plus for facilities with US-Mexico operations.

🏖️ Benefits

• None specified